Term of Use (Terms and Conditions)


Prices quoted in this website are in United States Dollars and are based on fixed costs at the time of publishing. These prices are dependent on a variety of variable factors including, but not limited to rates of exchange and other factors.

Travel Documentation

You are responsible for obtaining the relevant travel documentation including a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Exotic Horizons (Pvt) Ltd is not responsible or liable in any way if you have not obtained the relevant documents prior to traveling. Exotic Horizons (Pvt) Ltd accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation. Please note that several countries now require that your passport be valid for up to six months after the completion of your travel in order to be accepted by them as a valid travel document.

Costs Not Included in Your Holiday Purchase

The Reservation voucher furnished by Exotic Horizons (Pvt) Ltd. shall constitute the sole contract between the hotels/resorts and you, the passenger.

Neither Exotic Horizons (Pvt) Ltd. nor these properties are responsible for payment of any refund for unused accommodations or meals as a result of late arrival or non-arrival by passenger(s), regardless of the cause.

Hotels will provide accommodation to the person under whose name the reservation was made (lead passenger), and to accompanying persons as per the exact amount of adults and children booked into each room. The lead passenger must be present at the time of check-in.

Booking Amendment

Amendments can be made to any booking subject availability prior to the cancellation deadline and any amendments after the deadline will invite cancellation charges as indicated in the cancellation policy.

Cancellation Policy

The following policies shall apply to any and all Exotic Horizons (Pvt) Ltd and bookings cancellations. We strongly encourage you to purchase travel insurance to provide you with coverage for unexpected developments that may cause you to either cancel your holiday entirely or interrupt your vacation unexpectedly. International and Domestic Flight delays or cancelled will consider as No-Show and cancellation charges may apply,

All cancellations must be advised in writing (by fax or e-mail) to Exotic Horizons (Pvt) Ltd prior to your intended stay and must be received by the stated cancellation deadlines during normal business hours (9:00 am to 5:00pm local time, Mondays through Fridays).

All cancellation fees will be calculated on the total amount of products and services purchased. No refunds will be made for guests who are “no shows” and who departs from a hotel early, or who have improper documentation.

Guests who cancel within 60 days prior to arriving for any reason, including medical reasons, will be subject to the following cancellation fees:

Days Prior to Departure Cancellation Charge Per Room
  • 60 days Eligible to receive a full refund less the non-refundable bank processing fee US $50.00
  • 59 – 43 days 50% of Total Charges
  • 42 – 31 days 75% of Total Charges
  • 30 – 00 days 100% of Total Charges
  • Non-appearance / no written notice 100% of Total Charges

This Cancellation policy is General but some hotels may have different cancellation policies in which case Exotic Horizons (Pvt) Ltd will advise these policies at the time of booking confirmation.

* Shifting of booking date and change of names with cancellation period will be considered as cancellation and charges may apply according to cancellation band.

Notification shall be deemed to have taken place on the date of receipt of such written notification by Exotic Horizons (Pvt) Ltd. It is the client’s responsibility to ensure that any notification of cancellation is received by Exotic Horizons (Pvt) Ltd.

When details of the cancellation penalty are not specified; it is the responsibility of the Agent or client to obtain clarification from Exotic Horizons (Pvt) Ltd prior to making bookings.

The failure by Exotic Horizons (Pvt) Ltd to exercise the cancellation period does not signify a waiver of the right to charge such cancellation charges.

We also reserve the right to cancel reservations after confirmation, if payment is not received as per the due date mentioned on our billing invoice.

To cancel, or for more information about the cancellation policies described here, please contact Exotic Horizons (Pvt) Ltd.

No show

If you have a booking for any of our products or services, including accommodation and packages, but you do not show up to check-in, or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us.

Refunds for Unused Travel Service

No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. The day of departure is excluded when calculating cancellation or change fees.

Complaints and Claims

If the clients have a complaint regarding any arrangements or services whilst in the hotel, clients must immediately notify the hotel of the services in question and log a report during their stay. In the event of a complaint or claim for compensation, you agree to inform us by email, or facsimile in writing within 7 days from the end of your tour.

Relevant receipts and substantiating evidence must be attached to the letter of claim. Exotic Horizons (Pvt) Ltd will not be liable for any claims made later than 7 days since the completion of your tour.

Exotic Horizons (Pvt) Ltd will not be liable to pay any compensation unless we get written confirmation from the Hotels.

Refund Policy

You are not entitled to any refund, compensation or payment except as otherwise provided in this Section. Refunds will be made directly to your bank if you booked through Exotic Horizons (Pvt) Ltd, or to your travel professional if that’s how you made and paid for your reservation.

Where cancellation and/or alteration fees have been applied any outstanding amount will be due for refund to you. Refunds must be requested in writing within 15 days of the date of your intended stay. Once this period has passed, no refunds will be made. No claims would be entertained after a refund is processed.

Exotic Horizons (Pvt) Ltd is not responsible for any refunds that your travel professional fails to reimburse. Charges or fees imposed by your travel professional will not be included in a refund from Exotic Horizons (Pvt) Ltd.

The due refund will be made back to the original payee through a bank transfer less the bank processing fee. If payment was received from your travel agent, the refund will be provided back to that travel agent.

Restriction of Liability

In no event shall Exotic Horizons (Pvt) Ltd be liable for any for delays, accidents, losses, changes of schedules, damages, (whether direct, indirect, punitive, incidental, special, consequential, or otherwise) arising out of, or in any way connected with, the use of or inability to use this web Site or for any information, software, products, or services obtained through or otherwise in connection with this web Site, in each case regardless of whether such damages are based on contract, tort, strict liability, or other theories of liability.


If any provision of this agreement is determined to be invalid or unenforceable pursuant to applicable law by any court of competent jurisdiction, the other provisions of this agreement will remain in full force and effect. Any provision of this agreement held to be invalid or unenforceable, including but not limited to the warranty disclaimers and liability limitations set forth above, will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

Act of God/ Force Majeure

Exotic Horizons (Pvt) Ltd and/or its suppliers cannot assume liability for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities in or any other factor unforeseen by Exotic Horizons (Pvt) Ltd. that impacts negatively on or hampers its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply, Exotic Horizons (Pvt) Ltd. shall be excused, discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.

Contract Formation

No contract will exist between you and Exotic Horizons (Pvt) Ltd. for the sale by it to you of any product unless and until Exotic Horizons (Pvt) Ltd. receives full payment for the services and confirm it in writing by an email to you.

Acceptance will be deemed complete and will be deemed to be effectively communicated to you for all purposes at the time that Exotic Horizons (Pvt) Ltd. sends the email to you whether or not you receive the email.


You agree to indemnify Exotic Horizons (Pvt) Ltd. and keep it indemnified against all actions, claims, costs, demands, damages or liability arising in any manner from a breach by you of the terms of this agreement.

Entire Agreement

These Terms and Conditions contain the entire agreement between Exotic Horizons (Pvt) Ltd. and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by Exotic Horizons (Pvt) Ltd. in writing.

Amendment to Terms and Conditions

Exotic Horizons (Pvt) Ltd reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

Area of Jurisdiction-Governing Law

All disputes arising out of the aforementioned terms and conditions shall be subject to the laws of Sri Lanka and exclusive jurisdiction of the courts in Sri Lanka.


I (we) agree to the above Terms & Conditions and fully understand the contents thereof. In addition, I (we) have read and fully understand and agree to the Cancellation and Refund Policies of Exotic Horizons (Pvt) Ltd. and all the terms and provisions specified in the Exotic Horizons (Pvt) Ltd. booking contract.